Shipping & Return

Shipping

  1. Order Processing: We strive to process all orders within 3 days of receiving them, excluding weekends and holidays. 3D printed bowls would take up to 7-14 days to custom made.
  2. Shipping Methods: We offer various shipping options during checkout, based on your location and the size/weight of the items.
  3. Shipping Costs: Shipping costs are calculated at checkout and depend on the destination, chosen shipping method, and product weight/dimensions.
  4. Delivery Time: Estimated delivery times vary depending on the shipping method and destination. Please note that unforeseen circumstances may affect actual delivery dates.
  5. International Shipping: We offer international shipping to select countries. Additional customs duties, taxes, or import fees may apply and are the customer's responsibility.
  6. Order Tracking: For eligible orders, we provide tracking information to monitor the shipment's progress.
  7. Address Accuracy: Please ensure accurate and complete shipping information during checkout to avoid delays or delivery issues.
  8. Lost or Damaged Packages: We are not responsible for lost or damaged packages once they are in the possession of the shipping carrier. Please contact us if you encounter such issues.

    Refund or Return Policy

    At Wiggle & Smile, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes exchanges may be necessary. Please review our refund and return policy below:

    Exchanges:

    1. We offer exchanges for items that are eligible within 7 days of the purchase date.
    2. The item(s) must be in new, unused condition, with all original packaging and tags intact.
    3. Exchanges are subject to product availability. If the desired item is unavailable, we will work with you to find a suitable alternative or provide store credit.
    4. Customers are responsible for any price differences between the exchanged items.
    5. To initiate an exchange, please contact our customer service team with your order details and the reason for the exchange.
    6. Unfortunately, we cannot accept returns or exchanges for customized products.
    7. Customized products are made specifically to your specifications and cannot be resold.
    8. We encourage you to double-check all customization details before placing your order to ensure accuracy.

        If you have any questions or require further clarification, please contact our customer support team at Contact Us .